Siftery

Olark vs Zendesk Chat (Formerly Zopim)

Product Comparison

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GROWING FASTER

Olark is a tool for website hosts to chat with their website visitors using their existing instant messaging client.

MORE CUSTOMERS

MORE RECOMMENDED

Zopim, a Zendesk product, offers Live Chat based customer engagement and customer support solutions

Customer Sentiment

Net Promoter Score (NPS)

+ 47

Reviews

Olark has been recommended by 14 Siftery users, including those at companies like Funzing, Graphium Health, ActiveDEMAND, and Thexyz.


Olark has been not recommended by 4 Siftery users from Chicisimo, Versature, Kickdrum Technology Group, and Stay22.

Customer Sentiment

Net Promoter Score (NPS)

+ 58

Reviews

Zendesk Chat (Formerly Zopim) has been recommended by 35 Siftery users, including those at companies like Cazoomi, BrightArch, Bluesmart, and 30acres. Users said:

A

Alejo Verlini

Bluesmart

Great online purchase experience, integrated with Zendesk support

Naren

Social Animal

Zopim handles chat on the website. They have a great mobile app to go, so small teams can handle customers even on the go.


Zendesk Chat (Formerly Zopim) has been not recommended by 7 Siftery users, including those at companies like Ambition, Aircall, Carfully, and CV Partner.

Customer Growth

Olark is slowly growing its userbase. Over the past 60 days they have added 327 companies.
Customers

6K

Customer Growth

Zendesk Chat (Formerly Zopim) is slowly growing its userbase. Over the past 60 days they have added 416 companies.
Customers

13K

Adoption by Company Size

Zendesk Chat (Formerly Zopim) is more popular than Olark with the smallest companies (1-50 employees) and startups. With medium sized companies (51-1000 employees) Zendesk Chat (Formerly Zopim) is more popular. With large companies (1000+ employees) Zendesk Chat (Formerly Zopim) is more popular as well.

Adoption by Industry

Adoption by Industry

Adoption by Geography

Adoption by Geography

Integrates well with

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Integrates well with

We don't have any integrations for Zendesk Chat (Formerly Zopim) to display

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Pricing

No free version

Free trial available

Pricing

Free version

Free trial available

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